Effective Date: October 6, 2025
Welcome to XSCENTIA (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: name, email address, phone number, shipping and billing address
- Account Information: username, password, order history
- Payment Information: transaction details (note: we do not store full credit card numbers)
- Device & Usage Data: IP address, browser type, device type, pages visited, referring URLs, and usage patterns
- Communications: messages or inquiries sent to us
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders
- Communicate updates, promotions, and support messages
- Personalize your shopping experience
- Improve site performance and security
- Comply with legal obligations
3. Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: payment processors, couriers, and email platforms
- Legal Authorities: when required by law or to protect our rights
- Business Transfers: in case of a merger or acquisition (with safeguards)
4. Data Retention
We keep your data only as long as necessary for order fulfillment, legal compliance, or legitimate business needs. After that, we securely delete or anonymize it.
5. Security
We use encryption and other security measures to protect your personal information. However, no system is entirely secure, and you should use the internet responsibly.
6. Cookies & Tracking
Cookies help us improve your browsing experience. You can disable them in your browser settings, though some features may not function properly.
7. Your Rights
You can request to:
- Access or correct your data
- Delete your personal information (where allowed)
- Opt out of marketing emails
To exercise these rights, contact us at info@xscentia.com or +92-335-6036891.
8. Children’s Privacy
We do not knowingly collect information from children under 13. If you believe we have, please contact us for removal.
9. Changes to This Policy
We may update this Privacy Policy occasionally. The “Effective Date” above will reflect the latest version. Continued use of our website means you accept these updates.
10. Contact Us
For questions or concerns about this Privacy Policy, contact:
Address: Multan, Pakistan
Email: info@xscentia.com
Phone: +92-335-6036891